Thuraya XT-LITE: Troubleshooting

Troubleshooting

Problem Solution

The XT-LITE cannot connect to the

● Try to update the SAT registration manually by going to

Menu

>

Network

>

SAT

network and ‘No Network’ is shown

registration

.

on the screen.

● Ensure the line of sight to the satellite is not obstructed by high buildings, trees, or mountains.

● The XT-LITE’s location information is being updated. This is done automatically once the

Location icon is ashing or the XT-

phone is powered on.

LITE shows ‘Position too old’.

● Ensure the line of sight to the satellite is not obstructed by high buildings, trees, or mountains.

● Try to remove and reinsert the SIM card.

● Check if the SIM card is dirty or damaged.

● Entering a wrong PUK code may deactivate the SIM card.

The XT-LITE shows ‘Insert SIM’.

● When using a different SIM card (other than a Thuraya SIM card) in the XT-LITE while

abroad, roaming service must be enabled (please contact your Service Provider to check if

roaming is active).

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